What if I purchased the wrong product, can I exchange for the product I want? Due to the nature of our products (intangible products), we cannot offer exchanges or refunds. Before purchase, please check to be sure that you are purchasing the product you want.
Tag: faqs
Can I resell or republish any of your products?
No, you cannot resell, republish or give out any of our products under any conditions. Doing so will constitute Piracy and will be met with applicable penalties. All our products are copyrighted.
Are you available for support?
Absolutely! In addition to product documentation, we also have LIVE CHAT support, contact channels and ticket support system (for customers only). From experience, most of our customers do not see the need to contact us because with our broad knowledge-base and support channels, they usually find answers/solutions to any issue. We are committed to providing… Continue reading Are you available for support?
Install External Plugins
Can I install plugins/widgets I bought elsewhere on your themes or install your plugins/widgets on themes that aren’t yours? Definitely YES! The behavior and display of the plugin/add-on will depend on the template you are using. You should use a responsive plugin/widget on a responsive theme and vice versa. NOTE: Please check with the… Continue reading Install External Plugins
Can you help build my entire website for me?
YES! For a small amount, our In-house design team is ready to build to help you install and customize a product as well as build your website. Learn more.
Do you offer product updates?
Do you update your products (periodically or otherwise), if “YES”, how do I know when there is an update available? YES, we are always working on ways to improve products and we follow web design trends, new web design and marketing strategies that seeks to enhance better web presence and conversion rates. To this effect,… Continue reading Do you offer product updates?
Are there recurring payments?
Are your products one-time purchase? Are there any recurring/scheduled billings? YES, all our products are one-time payment. No, there are no recurring billings. Once you purchase any of our product, you can use it for as long as you want without having to pay for it again.
What are your Refund Policies?
There are no refunds. Since we offer intangible products, we do NOT offer refunds. If you find a bug in our product or if something doesn’t work as it should be, we’ll try to help you fix it.
How many times can I download purchased product?
Your download link will be live for 4 days, and you can download the product up to 4 times. This is to avoid multiple use or re-use of our products. We highly recommend that you download a purchased product immediately. You can re-download a product by logging into your account.
How Do I receive my purchase?
There are a number of ways to receive your purchase once you complete the payment process: 1). The purchased product will be shown to you at the bottom of the payment page. You can click on the product shown to download and save it on your device. 2). You shall receive a confirmation email (receipt)… Continue reading How Do I receive my purchase?